Information regarding returns and claims

Cancel your order

If you wish to exercise your right of withdrawal, you can use our digital form. Once submitted, you will automatically receive a confirmation that we have received your request. We will then contact you with information about the next steps in the return process. If your request is received before your order has been processed by our warehouse, the order will be cancelled. If the order has already been shipped, our standard return policy will apply. Returned items must be sent back in their original condition and properly packaged. Return shipping costs are the responsibility of the customer. You have the right to cancel your purchase within 14 days of receiving your order.

Cancel your order here

Returns

We offer you a 14-day right of return from the day you receive the order.

The product must be unused, in perfect condition and have its tags still on.

All returns are charged with a shipping and handling cost of 6 EUR and this is deducted from the refund.

To create a return or claim, please follow the steps below.

1. Place the item(s) in the original shipping box, or any other box or bag.

2. Place the return authorization form inside the box appropriately filled in, if you need a new form you can find it here.

3. Close the box/bag and tape it securely.

4. Use return shipping that came in with your order and place it on the box or bag.

5. Leave your parcel at your nearest forwarding agent

Change color or size

If you wish to exchange your item you will need to make a return of your order and place a new order in our webshop.

Claim

Have you received an defect item? We would appreciate if you send us an email and attach a picture of the product satila@satila.com.

There is no charge for return shipping on claims. Claims will be replaced with the same item, if not possible you will be offered an equivalent or the money back.

Do you have a question? Welcome to contact us email satila@satila.com or phone + 46 301 223 30.