Information regarding returns and claims

Returns

We offer you a 14-day right of return from the day you receive the order.

The product must be unused, in perfect condition and have its tags still on.

All returns are charged with a shipping and handling cost of 6 EUR and this is deducted from the refund.

To create a return or claim, please follow the steps below.

1. Place the item(s) in the original shipping box, or any other box or bag.

2. Place the return authorization form inside the box appropriately filled in.

3. Close the box/bag and tape it securely.

4. Use return shipping that came in with your order and place it on the box or bag.

5. Leave your parcel at your nearest forwarding agent

Change color or size

If you wish to exchange your item you will need to make a return of your order and place a new order in our webshop.

Claim

Have you received an defect item? Vi uppskattar om du kontaktar oss via mail satila@satila.com (bifoga gärna bild på produkten och dess fel).

På reklamationer utgår ingen kostnad för returfrakt. Reklamationer kommer att bli ersatta med likadan vara, om inte möjligt blir du erbjuden en motsvarande eller pengarna tillbaka.

Har du någon fråga eller fundering? We would appreciate if you send us an email and attach a picture of the product satila@satila.com.

There is no charge for return shipping on claims. Claims will be replaced with the same item, if not possible you will be offered an equivalent or the money back.

Do you have a question? Welcome to contact us email satila@satila.com or phone + 46 301 223 30.