- Customer service
- Payment and general terms
Payment and general terms
Sätila of Sweden AB applies the Consumer Sales Act, and the Swedish Distance Contracts Act. In order to place an order, the customer must be of legal age, 18 years or older or have parental consent. Customer refers to a natural person.
This document describes and focus on both our payment and general terms and conditions.
Orders of Sätila of Sweden AB’s products can be made via www.satila.com.
All orders will receive an e-mail confirmation. The order is considered binding by Sätila of Sweden AB only after the order confirmation has been received by the customer.
Sätila of Sweden AB reserves the right to refuse a customer purchase. All orders are considered binding. If you have placed an order by mistake, please contact us immediately. If an item is not in stock, we will contact you and make a backorder. When the backordered item becomes available, we will send it to you. If you do not wish to receive the backordered product, please contact Sätila of Sweden AB and cancel your order.
All prices displayed includes Swedish VAT, currently 25%, and are quoted in Swedish
EUR. Sätila of Sweden AB reserves the right to apply VAT if its increases or other price changes that are beyond our control. Additional fees for shipping and possible freight or bill charges may also apply.
Invoice through Klarna.
Credit card payment – we accept payments by Visa and MasterCard. Credit card transactions will be handled through an encrypted connection to DIBS payment services.
PayPal payment – this option is also available for those who prefer. There is no applied fee.
We can normally deliver within 2-5 working days within Europe. Longer delivery times apply depending on the delivery address.
Sätila of Sweden AB cannot be held liable to deliver out of stock or discontinued products. The shipping cost will always be displayed in the shopping cart.
If a delivery is delayed for any reason, we will contact you. We will naturally make every effort to deliver your order as quickly as possible. It is within your rights as a customer to cancel the purchase if there is an extensive delay in delivery. Situations may occur that will make it impossible for us to fulfill an order, for example, if our suppliers cannot meet their obligations to us. Sätila of Sweden AB reserves the right to exclude the customer from compensation in such situations, or in the event of any delivery delay.
No charge for shipping within Sweden.
Shipments outside Sweden – will have the Swedish VAT cost applied to the shipment cost displayed beneath independent of which option that will be used.
EU, Norway and Switzerland have a shipping cost of approximately €5 EURO/50 NOK.
For countries that is not mentioned please contact Sätila at firstname.lastname@example.org to find out solution and cost for shipment.
Our aim is to keep our customer satisfied, if for any reason you are not content with a product please contact us and we are happy to help, email: email@example.com or phone +4630122330.
Returns, exchanges and refunds
Sätila of Sweden AB applies the Consumer Sales Act, and the Swedish Distance Contracts Act. This means that a customer is entitled to a 14-day return policy, without any special reason. The goods must be returned intact, in the same condition as they were received and in their original packaging (this means that a beanie, for example, must be as unused and in the same condition as it was delivered, all associated things such as hang-tags and labels must remain on the product. If you would like to return a product, please contact us and we will issue a return shipping label by e-mail. We are unable to accept goods returned COD.
The environment is important and therefore all returns are charged with 6 EUR that will be deducted from your refund. As soon as we have received the goods, you will be refunded. Please find more information regarding returns under section “Customer Service” in footer.
Sätila of Sweden AB applies the Consumer Sales Act, and the Swedish Distance Contracts Act when dealing with complaints. This means that we undertake to replace defective or damaged products, free of charge. Do not accept goods in packaging with visible defects that may have affected the condition of the item you ordered. In that case, please lodge a complaint with the post office or the courier responsible for the delivery directly when picking up your package and ask them to return the package to Sätila of Sweden AB. State the reason for returning the goods on the packaging. Please also send an email to firstname.lastname@example.org to inform us about the complaint, clearly stating your order number in the e-mail or other correspondence.
If, for some reason, you fail to collect your package, you will be liable to pay the cost of shipping and any freight charges. Please be aware that the time for collection has been reduced to 14 days! An extra fee of 95 SEK (Eur 10, NOK 95, USD 10) will be charged for unclaimed packages. The fee will be charged retrospectively. In the event of non-payment, the case will be forwarded to a debt collection service. No exceptions are made.
You have the right to change the personal information we have about you if it is incorrect or request of having it deleted.
When you sign up on our newsletter you give us permission to send you our latest news, general updates and digital marketing to the email address you provided to us. If you would like to unsubscribe to our email list, only click the link in the bottom of every email/newsletter which has the option of unsubscribing.
For all enquiries regarding personal data, please send your request in an email to email@example.com or give us a call on +46 301 223 30. Please note that if you refuse us to handle certain personal data we might have to decline the products, functions and/or services that we offer. Please find more information how we handle your personal data in our GDPR policy here or under section “Our responsibility” in footer.
Sätila of Sweden AB cannot be held liable for any errors in the contents or price list on the website.
All content provided on this website is Copyright-protected and is property of the owner Sätila of Sweden.
It is not allowed to remix, transform, modify or build upon the material, you may not distribute the modified material. We do not allow using the material for commercial or/and business purposes.
It is allowed to link the website in relevant and current context. It is also allowed to download, print, copy or blog about the material on this website but may not be used for commercial or/and business purposes as written above. If you would like to share the material you must have written approval by the Copyright owner (Sätila of Sweden). This presumes that the material is preserved in original as written above and that all intellectual property rights remain reserved.
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