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Payment and general terms

Sätila of Sweden AB applies the Consumer Sales Act, and the Swedish Distance Contracts Act. In order to place
an order, the customer must be of legal age, 18 years or older or have parental consent. Customer refers to a
natural person.

This document describes and focus on both our payment and general terms and conditions.

Orders

Orders of Sätila of Sweden AB’s products can be made via www.satila.com.
All orders will receive an e-mail confirmation. The order is considered binding by Sätila of Sweden AB only after
the order confirmation has been received by the customer.

Sätila of Sweden AB reserves the right to refuse a customer purchase. All orders are considered binding. If you
have placed an order by mistake, please contact us immediately. If an item is not in stock, we will contact you
and make a backorder. When the backordered item becomes available, we will send it to you. If you do not wish
to receive the backordered product, please contact Sätila of Sweden AB and cancel your order.

Prices

All prices displayed includes Swedish VAT, currently 25%, and are quoted in Swedish
EUR. Sätila of Sweden AB reserves the right to apply VAT if its increases or other price changes that are beyond
our control. Additional fees for shipping and possible freight or bill charges may also apply.

Payment

Invoice through Klarna – we will apply a fee of 3 EUR.

Please see section further down for more information about Klarna business conditions.

Credit card payment – we accept payments by Visa and MasterCard. Credit card transactions will be handled through an encrypted connection to DIBS payment services.

PayPal payment – this option is also available for those who prefer. There is no applied fee.

Delivery time

We can normally deliver within 2-5 working days within Europe. Longer delivery times apply depending on the delivery address.

Sätila of Sweden AB cannot be held liable to deliver out of stock or discontinued products. The shipping cost will always be displayed in the shopping cart.

Delivery delay

If a delivery is delayed for any reason, we will contact you. We will naturally make every effort to deliver your order as quickly as possible. It is within your rights as a customer to cancel the purchase if there is an extensive delay in delivery. Situations may occur that will make it impossible for us to fulfill an order, for example, if our suppliers cannot meet their obligations to us. Sätila of Sweden AB reserves the right to exclude the customer from compensation in such situations, or in the event of any delivery delay.

Shipment

No charge for shipping within Sweden.

Shipments outside Sweden – will have the Swedish VAT cost applied to the shipment cost displayed beneath independent of which option that will be used.

EU, Norway and Switzerland have a shipping cost of approximately €5 EURO.

USA and Canada have a shipping cost of approximately $10 USD.

Both options will be invoiced in SEK based on the current currency exchange rate when the order is registered.

Note that countries not mentioned do we not ship to. This is because we do not have any market for our brand there yet. Write to us if there are any uncertainties regarding this.

Warranty

Our aim is to keep our customer satisfied, if for any reason you are not content with a product please contact us and we are happy to help, email: satila@satila.com or phone +4630122330.

Returns, exchanges and refunds

Sätila of Sweden AB applies the Consumer Sales Act, and the Swedish Distance Contracts Act. This means that a customer is entitled to a 14-day return policy, without any special reason. The goods must be returned intact, in the same condition as they were received and in their original packaging (this means that a beanie, for example, must be as unused and in the same condition as it was delivered, all associated things such as hang-tags and labels must remain on the product. Sätila of Sweden AB reserves the right to charge the customer if anything is missing from the shipment. If you would like to return a product, please contact us and we will issue a return shipping label by e-mail. We are unable to accept goods returned COD. As soon as we have received the goods, you will be refunded. Please find more information regarding returns under section “Customer Service” in footer.

Complaints

Sätila of Sweden AB applies the Consumer Sales Act, and the Swedish Distance Contracts Act when dealing with complaints. This means that we undertake to replace defective or damaged products, free of charge. Do not accept goods in packaging with visible defects that may have affected the condition of the item you ordered. In that case, please lodge a complaint with the post office or the courier responsible for the delivery directly when picking up your package and ask them to return the package to Sätila of Sweden AB. State the reason for returning the goods on the packaging. Please also send an email to satila@satila.com to inform us about the complaint, clearly stating your order number in the e-mail or other correspondence.

Unclaimed packages

If, for some reason, you fail to collect your package, you will be liable to pay the cost of shipping and any freight charges. Please be aware that the time for collection has been reduced to 14 days! An extra fee of 95 SEK will be charged for unclaimed packages. The fee will be charged retrospectively. In the event of non-payment, the case will be forwarded to a debt collection service. No exceptions are made.

Privacy

According to Swedish law we must inform you, and have your permission, when we use your personal data. Your personal data is information that can be associated to you as a person and that you provide directly to us or that is automated collected by us (this with a note of doing so, such as for example cookies – read our Cookie Policy). All this information that we collect do we handle responsibly and safely. The information is used to pursue our business responsibilities to you but also for purposes of marketing and analyzes. We will under no circumstances (except for any situation when the personal data might be required for us to prove something for legal purposes) disclose any personal data without any further consent of the person concerned. The same applies to e-mail addresses.

You have the right to change the personal information we have about you if it is incorrect or request of having it deleted.

When you sign up on our newsletter you give us permission to send you our latest news, general updates and digital marketing to the email address you provided to us. If you would like to unsubscribe to our email list, only click the link in the bottom of every email/newsletter which has the option of unsubscribing.

For all enquiries regarding personal data, please send your request in an email to satila@satila.com or give us a call on +46 301 223 30. Please note that if you refuse us to handle certain personal data we might have to decline the products, functions and/or services that we offer. Please find more information how we handle your personal data in our GDPR policy under section “Our responsibility” in footer.

Reservation

Sätila of Sweden AB cannot be held liable for any errors in the contents or price list on the website.

Copyright

All content provided on this website is Copyright-protected and is property of the owner Sätila of Sweden. It is not allowed to remix, transform, modify or build upon the material, you may not distribute the modified material. We do not allow using the material for commercial or/and business purposes. It is allowed to link the website in relevant and current context. It is also allowed to download, print, copy or blog about the material on this website but may not be used for commercial or/and business purposes as written above. If you would like to share the material you must have written approval by the Copyright owner (Sätila of Sweden). This presumes that the material is preserved in original as written above and that all intellectual property rights remain reserved.

Cookies

In accordance with legislation relating to online communication, which entered into force on 25 July 2003, everyone who visits this website will be notified that cookies are used. When you visit this website, cookies are saved on your machine or device. They are used to keep track of your shopping cart and provide anonymized tracking data to third party applications like Google Analytics. This by placing and letting your machine download small text files with information which lets us, for instance, see how the site is used. These text files are not stored on your machine forever, but usually disappears when you close your browser or after a certain period of time and can be deleted in your browser settings. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies completely on this site and/or on other sites. The most effective way to do this is to set your browser settings to automatically reject cookies or to notify you if a website uses cookies. If you deactivate cookies on this website, you can browse in the shop but unfortunately not be able to shop. This because the shopping cart need cookies to work properly. We suggest consulting the help section of your browser or taking a look at our Cookie policy <a href="https://satila.jetshop.se/pub_docs/files/Satila-of-Sweden-cookiepolicy-eng-2019-08-30.pdf">here</a> which offers guidance for all modern browsers.

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About us

Customer service

Our responsibility

For Sätila brand

Sätila of Sweden AB

Org nr: 556085-0967

Grebbeshult 2

511 99 Sätila

Tel: +46 301 223 30Mail: satila@satila.com

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